Our Commitment to Excellence
At Knives and Tools Shop, we understand that precision, quality, and reliability are paramount to our discerning customers. Just as each knife in our collection is selected for exceptional craftsmanship and performance, we are dedicated to providing an equally outstanding service experience. Our Shipping & Returns Policy reflects our commitment to your complete satisfaction.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Service Provider |
|---|---|---|---|
| Standard Shipping | £12.95 | 10-15 business days after dispatch | DHL or FedEx |
| Free Shipping | Free for orders over £50 | 15-25 business days after dispatch | EMS |
Please Note: We ship globally except to select remote areas and certain Asian countries. Delivery times may vary depending on customs clearance and local postal services.
Returns & Exchanges Policy
Eligibility Period
We accept returns and exchanges for items in their original condition, with all packaging and tags intact, within 15 days of delivery.
Non-Returnable Items
To ensure safety and maintain product integrity, the following items cannot be returned or exchanged:
- Everyday Carry Knives (EDC) – Due to personal use and safety considerations
- Japanese Pocket Knives – For hygiene and personal safety reasons
- Hunting Knives – Subject to specific safety regulations
- Used or sharpened blades – For safety and hygiene purposes
- Custom or personalized items
Return Process – Step by Step
Step 1: Initiate Your Return
Contact our customer service team within 15 days of receiving your order using the template below:
Email Subject: Return Request – Order #[Your Order Number]
Email to: [email protected]
Email Content:
Dear Knives and Tools Shop Customer Service,
I would like to request a return/exchange for my recent purchase.
Order Information:
– Order Number: [Your Order Number] – Order Date: [Date of Purchase] – Product(s) to Return: [Product Name(s) and SKU if available] – Reason for Return: [Please specify – wrong size, defective, changed mind, etc.]
Preferred Resolution:
– [ ] Refund
– [ ] Exchange for [Alternative Product if applicable]
I confirm that the item(s) are in original condition with all packaging intact.
Contact Information:
– Full Name: [Your Full Name] – Email: [Your Email Address] – Phone: [Your Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]
Step 2: Return Authorization
Within 1-2 business days of receiving your request, we will provide a Return Authorization Number and detailed shipping instructions.
Step 3: Ship Your Return
Securely package the item in its original packaging with all accessories and ship to:
Return Address:
Knives and Tools Shop
81 Crook St, Preston, GB PR8Q 2YZ
Reference: [Your Return Authorization Number]
Important: Use a trackable shipping method and retain your shipping receipt.
Refund Information
Refund Processing Timeline
- Item inspection and approval notification: 3-5 business days after we receive your return
- Refund processing to original payment method: 5-7 business days after approval
- Appearance on your statement: Additional time may be required depending on your financial institution
Refund Methods
Refunds are issued to your original payment method:
- Credit Cards (Visa, MasterCard, JCB): Refunded to your card account
- PayPal: Refunded to your PayPal account
Original shipping fees are non-refundable unless the return is due to our error or a defective product.
Exchange Process
For exchanges, follow the same return process outlined above. Once we receive and inspect your return, we will ship the replacement item using your preferred shipping method. If the exchange item is of higher value, we will contact you to arrange payment of the price difference.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a replacement at no additional cost to you, including covering return shipping fees.
Need Assistance?
Our customer service team embodies the same precision and care we apply to selecting our knife collections. We’re here to ensure your experience with Knives and Tools Shop meets the highest standards of excellence.
Email: [email protected]
Address: 81 Crook St, Preston, GB PR8Q 2YZ
Response Time: We typically respond to all inquiries within 1-2 business days.