Our Commitment to Your Satisfaction
At Knives and Tools Shop, we understand that precision and quality matter in every aspect of your experience with us. Just as we meticulously select each knife in our collection for its craftsmanship and performance, we are dedicated to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we are here to help with a straightforward returns and exchanges process.
Return & Exchange Eligibility
We accept returns and exchanges for items in their original condition, with all original packaging and tags intact, within 15 days of delivery.
Non-Returnable Items
To ensure the safety and integrity of our products, the following items cannot be returned or exchanged:
- Everyday Carry Knives (EDC) – Due to personal use and safety considerations
- Japanese Pocket Knives – For hygiene and personal safety reasons
- Hunting Knives – Subject to specific safety regulations
- Used or sharpened blades – For safety and hygiene purposes
- Custom or personalized items
Return Process
Step 1: Initiate Your Return
Contact our customer service team within 15 days of receiving your order. Please use the template below to ensure we have all necessary information.
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email to: [email protected]
Content:
Dear Knives and Tools Shop Customer Service,
I would like to request a return/exchange for my recent purchase.
Order Information:
– Order Number: [Your Order Number] – Order Date: [Date of Purchase] – Product(s) to Return: [Product Name(s) and SKU if available] – Reason for Return: [Please specify – wrong size, defective, changed mind, etc.]
Preferred Resolution:
– [ ] Refund
– [ ] Exchange for [Alternative Product if applicable]
I confirm that the item(s) are in original condition with all packaging intact.
Contact Information:
– Full Name: [Your Full Name] – Email: [Your Email Address] – Phone: [Your Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]
Step 2: Return Authorization
Once we receive your request, we will provide you with a Return Authorization Number and shipping instructions within 1-2 business days.
Step 3: Ship Your Return
Package the item securely in its original packaging and include all accessories. Ship the item to our address using a trackable shipping method:
Return Address:
Knives and Tools Shop
81 Crook St, Preston, GB PR8Q 2YZ
Refund Processing
Timeline
- Once we receive your returned item, we will inspect it and notify you of the approval status within 3-5 business days
- Approved refunds will be processed to your original payment method within 5-7 business days
- Please allow additional time for the refund to appear on your credit card statement or PayPal account
Refund Method
Refunds will be issued to your original payment method:
- Credit Card (Visa, MasterCard, JCB): Refunded to your card account
- PayPal: Refunded to your PayPal account
Original shipping fees are non-refundable, unless the return is due to our error or a defective product.
Exchange Process
For exchanges, follow the same return process outlined above. Once we receive your return, we will ship the replacement item using your preferred shipping method. If the exchange item is of higher value, we will contact you for the price difference.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a replacement at no additional cost to you, including covering return shipping fees.
Need Assistance?
Our customer service team is dedicated to providing the same precision and care in resolving your concerns as we put into selecting our knife collections.
Email: [email protected]
Address: 81 Crook St, Preston, GB PR8Q 2YZ
Response Time: We typically respond to all inquiries within 1-2 business days.